Privacy Policy

We understand the importance of keeping your personal information safe and secure.

This Privacy Notice in accordance with General Data Protection Regulation (GDPR) describes the following:

  • What personal information is being collected
  • How is it being collected
  • How will it be used
  • Who do we share it with
  • How we keep it safe
  • How long we store it

What personal information do we collect?

  • Name
  • Address
  • Contact details
  • Bank details

How do we collect your information?

We capture data directly from you by telephone or email.

How do we use your personal information?

To enable us to work together we require your personal information. We will store your details on a secure server and we will take minutes at meetings with you and store for our records.

Website Analytics

By analysing the usage of our website we can make improvements to our website.

We use a tracking cookie that captures anonymous data regarding visits to our website.

Who do we share your personal information with?

We may have to share your personal information with third parties.

How do we keep your personal information safe?

We have a number of appropriate measures and processes in place to keep your data safe and secure. We are dedicated to protect your information from being accidently lost, used, altered or disclosed in an unauthorized way. We have put in place procedures to deal with security breach.

How long do we store your personal information?

We will store your personal information for as long as it is deemed necessary. If we do not have any meaningful contact with you (verbal or written communication) over a period of two years we will delete your personal data.

How can you access, update or retrieve your personal information that you have given to us?

The information we hold about you must be accurate and current. It is your responsibility to update us with any changes please keep us notified if your personal information changes.

Individual rights in regards to personal information

Under certain circumstances, by law you can exercise the right to:

  • Request access to your personal information
  • Request updates/ changes to your personal information
  • Restrict processing of your personal data
  • Request transmission of your personal data information to another party
  • Request removal of your personal information
  • Log a compliant with a supervisory authority
  • Withdraw consent at anytime

If you would like to withdraw your consent please contact Woodburn Utilities.

Cookies Policy

A cookie records your website usage and activity which is stored on your computer’s hard drive.

How do we use cookies?

To monitor your activity on our website. This allows us to understand how you use our site and identify trends which enables us to improve our website.

How to get in touch with us

Please see our contact details below.

Address: T1 House, 63A Black Street Airdrie ML6 6LU

Phone: 01236 324 225